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Customer Charter

Westbuild Homes will provide you with clear and truthful information about the property being sold, prior to a purchase commitment (i.e. exchange of contracts).

If the property is not complete when marketed, Westbuild Homes will clearly set out the personal choices and options which may be available prior to exchange of contracts.

Westbuild Homes places the Health and Safety of its customers with utmost priority during construction, and post completion will provide written advice on the home and its facilities.

Westbuild Homes will aim to keep you fully informed, via the estate agent and/ or solicitor, by providing information about the progress of construction and the timing of legal completion and moving-in.

Westbuild Homes will ensure that the property is completed in accordance with the contract before you take occupation, and will demonstrate all the functions and facilities within the home.

Westbuild Homes will provide information which clearly explains the provisions and protection provided to you under customer service, as well as your own obligations for running in and maintaining your home.

You will be provided with information on who to contact at Westbuild Homes’ Customer Service, and for an emergency service, for 2 years following completion of the purchase.

And above all…we will always aim to be helpful, efficient and professional.